OkCupid has a complete great deal of users. Roughly 150,000 of these are online at any offered minute. Making sure that means lots of great conversations and connections, and a number that is good of for the client Experience group, too.
Not just do users have questions regarding such things as giving communications and reporting users (it’s maybe not a great globe), they likewise have questions regarding just how our customer support works. Getting a better grasp regarding the subject, we chatted with your Director of Customer Enjoy and a residential area Moderator through the client Experience group about the handling process of dilemmas such as for instance reporting, banning, harassment and support.
Name: DCE (Director of Client Experience)
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